Privacy Policy

1. Information We Collect

We collect the following types of information to deliver and improve our services:

Personal Information:

• Name, email address, phone number, and profile details for account creation.
• Emergency contact details for up to 4 recipients in family profiles.
• Health-related data (e.g., medication or appointment details) if provided for reminders.
• Location data for location-sharing features, with user consent.

Usage Data:

• App interactions (e.g., check-in success rates, notification preferences).
• Device information (e.g., IP address, device type, operating system).
• Analytics data to monitor performance and optimize user experience.

Communication Data:

• SMS handshake logs or in-app messages for coordinating care.

2. Legal Basis for Processing

• Consent: For location sharing and health-related data, where you explicitly opt in.
• Contractual Necessity: To provide core services like check-ins, reminders, and family profiles.
• Legitimate Interest: For improving user experience.
• Legal Obligations: To comply with retention laws or safety requirements.

3. How We Use Your Information

• Facilitate daily check-ins, reminders, and location sharing.
• Provide real-time dashboards showing check-in success rates and metrics.
• Send customizable notifications via SMS, push notifications, or integrations.
• Support account management and customer support.
• Conduct analytics to optimize features and enhance accessibility.
• Comply with legal obligations in target markets.

4. How We Share Your Information

• With Family Profile Members: Limited data shared with up to 4 designated recipients.
• Service Providers: Third-party vendors process data under strict confidentiality.
• B2B Partners: Anonymized data may be shared for operational purposes.
• Legal Compliance: We may disclose data if required by law.

5. Data Security

• Encryption: Data in transit and at rest encrypted using TLS 1.3 and AES-256.
• Access Controls: Only authorized personnel access personal data.
• Regular Audits: We conduct security audits to maintain trust.
• Data Breach Response: Users notified as required by applicable laws.

6. Your Choices and Rights

• Opt-In/Opt-Out: Consent required for location sharing and health data.
• Account Management: Update or delete your profile via App settings.
• Data Access: Request access through [email protected].

Region-Specific Rights:

• EU (GDPR): Right to erasure, data portability, objection, restriction.
• Brazil (LGPD): Similar rights with localized compliance.
• Other markets: Adherence to local laws like APPI.

7. Data Retention

• We retain personal data only as long as necessary.
• Inactive accounts deleted after 12 months unless legally required.
• Usage data anonymized after 24 months.

8. Third-Party Integrations

• Notification Island: Data shared limited to notification preferences.
• Analytics Tools: Anonymized data used to track performance.

9. International Data Transfers

Data may be transferred to servers in the EU, US, or other regions with safeguards like Standard Contractual Clauses (SCCs) for GDPR compliance.

10. Children's Privacy

The App is not intended for users under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy to reflect feature enhancements or legal changes. Users notified with 30 days' notice for significant changes.

12. Data Protection Officer

Email: [email protected]
Address: LIFE LONG TECHNOLOGY & SCIENCE LTD, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

13. Contact Us

Email: [email protected]
Address: LIFE LONG TECHNOLOGY & SCIENCE LTD, 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE